Política de envío

Last Updated: July 2026

At Tinta Canvas, every order is carefully prepared, quality checked, and packed before it leaves our warehouse. We know you're excited to start your painting, so we work hard to process your order quickly, ship it efficiently, and keep you informed throughout the delivery process.

Order Processing

Most orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).

Processing time begins after your order is placed and is separate from the estimated delivery time.

During holidays, promotional events, or periods of unusually high demand, processing may take slightly longer. If there is a significant delay, we'll notify you as soon as possible.

Custom Paint by Numbers Kits

Custom Paint by Numbers Kits require additional preparation before production begins.

Each uploaded image is reviewed and prepared by our team to help achieve the best possible painting result. Because of this, custom orders may take a little longer to process than products from our standard collection.

Where We Ship

We proudly ship to customers in most countries around the world, including:

• United States
• Canada
• United Kingdom
• Australia
• Most European countries
• Many other international destinations

If we're unable to ship to your location, we'll contact you promptly and provide the available options.

Estimated Delivery Times

Delivery times are estimates only and may vary due to customs processing, weather conditions, carrier delays, or other circumstances outside our control.

Where Your Order Ships From

To provide faster delivery, Tinta Canvas operates multiple warehouse locations.

• Orders delivered within the United States are shipped from our U.S. warehouse.
• International orders may be shipped from our U.S. warehouse or one of our warehouses in another country, depending on your destination, product availability, and the shipping route that allows for the fastest delivery.

Our goal is always to ship your order from the warehouse that provides the quickest and most efficient service.

Tracking Your Order

Every order includes a tracking number.

Once your order has been shipped, you'll receive a confirmation email with your tracking information.

Please allow up to 48 hours for tracking updates to appear after your package has been dispatched.

Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact support@tintacanvas.com as soon as possible.

We'll do our best to update your address before your order is shipped. Once an order has entered processing or has been dispatched, address changes may no longer be possible.

Tinta Canvas isn't responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided during checkout.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees required by local authorities.

Any applicable charges are the responsibility of the customer.

Lost, Delayed & Delivered Packages

While most shipments arrive within the estimated delivery window, occasional delays can occur due to factors outside our control.

Lost Packages

If a carrier confirms that your package has been lost in transit, we'll work with them to resolve the issue and provide an appropriate solution.

Delivered but Not Received

If your tracking shows Delivered but you can't locate your package, we recommend:

• Checking around your property and any safe delivery locations.
• Asking household members or neighbors if they accepted the package.
• Contacting your local delivery carrier for additional information.

If you're still unable to locate your package, please contact us. We'll gladly assist you with the carrier's investigation whenever possible.

Order Cancellations

Orders begin processing shortly after they're placed so we can ship them as quickly as possible.

If you need to cancel an order, please contact support@tintacanvas.com as soon as possible.

We'll always do our best to accommodate your request, but cancellations can't be guaranteed once an order has entered production, processing, or shipment.

Custom Paint by Numbers Kits are created specifically for each customer and can't be cancelled once production has started.

For complete details, please refer to our Refund & Return Policy.

Multiple Shipping Addresses

Each order can be shipped to one delivery address only.

If you'd like items delivered to different addresses, please place a separate order for each destination.

PO Boxes & APO/FPO Addresses

We ship to PO Boxes and Military APO/FPO addresses whenever supported by the selected shipping carrier.

Please note that deliveries to these addresses may require additional transit time.

Customer Support

If you have any questions about shipping or need assistance with your order, our team is here to help.

Email: support@tintacanvas.com